Shipping and Returns Policy

Shipping & Delivery

1. Each order can be shipped only to a single address, which is specified at the time of payment for that order. If you wish to ship products to different addresses, you will need to place multiple orders.

2. We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.

3. Orders are processed from Monday to Saturday. So, Orders placed on Sunday will be processed the next day.

4. To ensure that your order reaches you swiftly and safely, Triveni Sugar uses only reputable courier partners.

5. While Triveni Sugar attempts to ship all items in a single order together, this may not always be possible due to product characteristics or availability.

6. Please allow 7 to 10 business days for your order to arrive.

7. Goods will need to be signed by the receiver upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.

8. Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order

Replacement OR Refund

Triveni Sugar provides replacement or refund for the product, if you receive a damaged product and report the issue within 24 hours of receiving the order.

To report your query, you can write us an email on or call us on 18002032033 to initiate the request for replacement or refund.

Criteria for the refund:

  • The product received is in a damaged state.
  • Outer packaging is tampered.
  • The product must be in an unused state and accompanied by a copy of the original receipt or invoice.

In case of damaged goods, the refund request will be initiated after inspecting their state. Once verified and cleared, a refund will be processed into the original mode of payment.

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